IRRO Grievance Redressal System

Any dispute regarding an amount paid or payable to a rightsholder must be made in writing by or on behalf of the rightsholder and must give the name and address of the person or organisation making the complaint. The matter shall be referred to the CEO (Chairman) of IRRO for determination. If the matter remains unresolved, it shall firstly be referred to the Board of Directors (Governing Body) of IRRO for decision. If the rightsholder remains aggrieved, the matter shall be referred to the mediation of a mediator to be agreed by the parties, whose decision will be final and binding upon the rightsholder and IRRO. The costs and expenses of the mediator shall be shared by the parties equally. Should mediation be unsuccessful, then such dispute may be referred by either party to arbitration of a single arbitrator appointed under the Arbitration Act of India and the decision of the arbitrator shall be binding on the parties.